Visibility from order fulfillment to delivery
A lot of time can be wasted with poor visibility of the entire order fulfillment process. Not only is time wasted, but when different answers are given to your customers by different staff members, it can be infuriating for customers not getting consistent answers about their order progress.
For maximum efficiency, your team needs to provide a consistent and correct view of your customer order process. To do this you need to provide them with a ‘single source of truth’ – that’s where Infoware’s Run Planner comes in. The Run Planner gives your team a single view of the status of all your orders, from order placement to delivery and invoicing, so all stakeholders have accurate and up-to-date information they can rely on.
What is a Run Planner?
Infoware’s Run Planner tracks the complete lifecycle of an order from creation to delivery and invoicing. Many systems provide separate add-ons or solutions that address just some of the below functionality. Infoware provides a single fully integrated solution that is real-time and interactive.
Whitehouse has grown by 20 – 30% each year since Infoware was installed in 2019. A large part of the sustained growth is the management and visibility of orders on the Run Planner.
Nathan White | Director
“Sales staff can see what is happening with orders when talking to customers. Repair orders appear separately from sales orders and are managed by a different team. We can toggle on and off to see progress of sales orders or repair orders or both as we want to.”
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Once an order has been created, it immediately appears on the run planner ready to be actioned, with load weights automatically calculated. Order statuses and colours change automatically upon being received, submitted for picking, picked, loaded, delivered, then invoiced. Plan delivery runs and manage the entire process from one central place.
Customers change their minds… being able to let them change their orders enhances the quality of the partnership you have with them. With Infoware you can change an order up until it is manifested for shipping. Don’t let artificial roadblocks from your customer ordering process get in the way of your customers’ ability to run their business effectively.
Credit Control
Tired of sending product to customers who promise to pay you on time but don’t?
The solution is to put these customers on stop-credit until payment has been made. With Infoware, you can still accept their orders, however they will be quarantined automatically. Your team can easily see the quarantined orders displayed in red on the Run Planner, immediately knowing that the customer is on stop-credit and is required to get their account up-to-date before the order is released for picking.
Pick Allocation
Once the order passes the automated credit checks, it appears in the Run Planner as ready for picking. You decide when to commence picking and whether to pick orders individually or via a consolidated wave picking process to further increase efficiency.
Freight labels can be printed for wave picks immediately assigning the picked stock to the correct customer order.
Infoware also supports RF scanning to ensure you pick the right products for the right orders, every time.
Backorders for wholesale customers are included in picking requirements so you can consolidate with existing orders reducing delivery costs.
Order Fulfillment
Any orders not picked remain visible on the run planner until they are picked or cancelled. No more missed orders.
The run planner provides various options to set your runs for each delivery region, which you can change as required. You can also make the drivers job smoother by getting your order packing/loading in reverse drop sequence… avoiding wasting drivers time having to search for each carton at point of delivery.
Load weights are automatically calculated for each vehicle load.
On-time Delivery
With a single click you can then generate manifests, delivery dockets and/or invoices for the entire run. You can also automatically email customers their dockets or invoices before your driver’s arrival (all still part of the same single click process).
Once your driver is on the road, they’ll more efficiently deliver the right product loaded in run sequence making them more productive, less stressed, and enabling them to interact more effectively with your customer’s receiving personnel.
If you integrate your Transport Management System with Infoware you can also track your deliveries through to the last-mile, and capture Proof Of Delivery with ‘sign on glass’ devices and delivery photos.
Ready for a no-commitment personalised review?
Get a personalised review of how effective your current system is supporting your operational processes.
The initial engagement will take 1 hour. Yes it is free. We will utilise our 35 years of experience in delivering process improvements to wholesalers to help you understand where your current operational capabilities are, and where you can take them.
- Free order-to-delivery operational process review
- Audit of your current systems capability and any gaps you may want to evaluate
- A concise report of our recommendations
To identify how you can get more out of your operational processes, request your no commitment review below, or give the Infoware team a call on 1300 463 692.
Infoware is designed to support Australian wholesalers
Infoware is your Australian based software partner with tech support direct from the people who know the product, during Aussie friendly work hours.
We partner with you to get your Inventory Management System setup to maximise productivity from day one with ongoing support when required.
Learn exactly how Infoware will help your operation by booking a review of your specific needs and pain points. Then we can demonstrate Infoware focused specifically on the benefits to your business below.
Run Planner
A common challenge is managing the picking of orders. Regardless of whether you pick by paper, scan or tablet, all current and prior unpicked orders are presented in the run planner. These appear in delivery runs. You can move orders if required between runs.
You determine which orders are either discreetly or wave picked. As orders pass through the logistics process, they change colour between picking commenced; picking completed; manifested and delivered. Subtle efficiencies such as single click manifest generation which generates a manifest summary and invoice copies in drop sequence for drivers, and optionally email invoices directly to customers.
Take a look at all the ways Infoware will benefit your business >