Wholesaler Run Planner

Visibility from order fulfillment to delivery

“Easy to use, real time and accurate, giving my team full visibility of what is happening in each room – no longer having to go there.” – James Drake, Operations Manager at Riverside Coldstore

A lot of time can be wasted when there is poor visibility across the entire order fulfillment process. Time is not the only casualty—when different staff give conflicting answers about order status, customers quickly lose confidence and become frustrated.

To operate efficiently, your team needs a single, consistent, and correct view of every customer order from creation through to delivery and invoicing. That means giving everyone access to a real-time, shared “single source of truth”. This is exactly what Infoware’s Run Planner provides: one central place where sales, customer service, warehouse, logistics, and finance teams can all see the same up-to-date information.

What is a Run Planner?

Infoware’s Run Planner is a real‑time, interactive control centre for your orders, tracking each one from creation through picking, manifesting, delivery and invoicing in a single, integrated view.

A common challenge for wholesalers and 3PLs is managing picking and dispatch efficiently across multiple daily runs. Whether your teams pick by paper, scanner or tablet, the Run Planner presents all current and prior unpicked orders in one place and groups them into delivery runs so nothing is overlooked.

Runs can be automatically sequenced into a practical default drop order by suburb, street and street number, then quickly fine‑tuned using drag‑and‑drop reordering or simple move up / move down controls. You decide which orders are picked discretely and which are wave picked, and orders on stop‑credit stay visible but quarantined until released. As orders move through the logistics process they change colour—from received through picking, manifesting and delivery—giving every team a clear, real‑time view of progress at a glance.

Subtle but important efficiencies are built in. With a single click you can generate manifest summaries and invoice copies in drop sequence for drivers, and optionally email invoices directly to customers before delivery. Fast pallet allocation and inline movement of orders between runs or pick dates let you rebalance loads or add late orders in seconds. Together, these capabilities help warehouse and logistics teams save substantial time each day while improving control, responsiveness and customer service.

Once an order has been created, it immediately appears in the Run Planner ready to be actioned, with load weights automatically calculated. Order statuses and colours update automatically as they move from received, to submitted for picking, picked, loaded, delivered, then invoiced. You can plan delivery runs and manage the entire process from one central place.

Customers change their minds—so the system lets you accommodate that without losing control. With Infoware you can change an order up until it is manifested for shipping, removing artificial roadblocks and helping your customers run their businesses more effectively while your team stays in sync.

Real-Time Visibility in Practice

Operations teams using Run Planner often move from low visibility to a fully transparent environment where every room, zone, and run is visible without physically walking the floor. One operations manager described how their team no longer had to “go to each room” to see what was happening because the Run Planner showed activity and status in real time.

Similarly, sales teams gain confidence when talking to customers because they can see exactly what is happening with each order. For example, sales staff can distinguish between sales orders and repair orders with a simple toggle, allowing different teams to manage different order types while still sharing the same platform.

Credit Control

Infoware helps you protect cash flow without slowing down order capture. When a customer is put on stop‑credit, your team can still accept orders, but those orders are automatically quarantined and highlighted—typically in red—on the Run Planner. This makes it immediately obvious that the customer’s account must be brought up to date before the order can proceed to picking.

Because these quarantined orders remain visible in the same interface, there is no risk of them being forgotten. As soon as the customer pays and credit is released, the orders can seamlessly move into the picking workflow, avoiding rekeying or duplicated effort

Pick Allocation

Once an order passes automated credit checks, it appears in the Run Planner as ready for picking. Supervisors decide when to start picking and whether to pick orders individually (discrete picking) or through consolidated wave picking to increase efficiency.

Freight labels can be printed for wave picks, immediately assigning picked stock to the correct customer order and carrier. Infoware supports RF scanning so operators can scan bin locations, product barcodes, and pallets to ensure that the right products are picked for the right orders every time. For wholesale operations, backorders are included in picking requirements so they can be consolidated with existing orders, reducing the number of deliveries and lowering transport costs.

A key advantage is that run planning and picking do not need to happen in a strict sequence. While warehouse staff are physically picking released orders, your logistics team can continue refining other runs: adding late orders, rebalancing loads between vehicles, or planning future days’ runs in parallel. This removes a common dispatch bottleneck in high‑volume environments working to tight cut‑off times.

Order Fulfillment and Run Optimisation

Any orders not picked remain visible on the Run Planner until they are picked or cancelled, so nothing slips through the cracks. The Run Planner offers flexible tools to set up and manage delivery runs, typically by region or run code, with orders automatically sequenced into a practical default drop order by suburb, street, and street number.

Drivers’ days become smoother because orders can be packed and loaded in reverse drop sequence. This means that the last delivery is loaded first and the first delivery is loaded last, reducing the time drivers spend searching for cartons at each drop. When changes are needed—such as inserting a late order, reassigning a stop to another truck, or balancing loads—dispatchers simply drag and drop orders or use move up / move down controls. They can also block move one or more orders to a different run or pick date in seconds to handle late changes.

Load weights, carton totals, and drop counts are automatically calculated and remain visible per vehicle and per run. This helps avoid overloading, improves route planning, and provides the data needed to make better decisions about capacity and fleet utilisation. Pallet preparation is also streamlined: rather than assigning pallet numbers one order at a time, staff can define pallet breaks in the Run Planner and build pallets in reverse drop sequence for faster unloading.

Drag-and-Drop Run Planning

Planning a delivery run should not start with manual sorting. Infoware’s Run Planner now automatically sequences orders within each run by suburb, then street, then street number, giving dispatch staff a sensible default drop order as soon as the run is opened. Instead of building the route from scratch each morning, your team can start from a practical sequence and simply fine-tune where needed.

When changes are needed, dispatchers can instantly adjust the order of stops using drag-and-drop controls or quick move up / move down buttons on each row. For larger changes, one or more orders can also be block moved to a different run or pick date in seconds, making it easier to handle late orders, customer delivery windows, overloaded vehicles, or last-minute load balancing.

This matters because the time saving is material. Infoware cites a customer example where planning a run with 30–40 orders dropped from 30 minutes to 3 minutes after these run planning improvements were introduced

Quick Pallet Allocation

Once the run sequence is finalised, Infoware’s Quick Pallet Allocation makes pallet setup much faster. Instead of assigning pallet numbers to each order individually, staff can simply identify the first order for each pallet break and let the system assign that pallet number from that point onward. In a busy wholesale or 3PL environment, that turns a repetitive admin task into a much faster planning step.

This also supports better loading discipline. Because pallets can be built in reverse drop sequence, the final delivery goes on first and the first delivery goes on last, making unloading quicker and reducing time spent searching for cartons at each stop. For operations running multi-drop routes every day, this helps connect planning, palletising and delivery into one smoother flow.

On-time Delivery

With a single click, you can generate manifests, delivery dockets, and invoices for an entire run. Manifest summaries and invoice copies are produced in drop sequence for drivers, and invoices can optionally be emailed directly to customers before the driver arrives on site. This reduces paperwork at the delivery point and speeds up the proof-of-delivery and invoicing cycle.

Once drivers are on the road, they follow loads that have already been organised in run sequence, helping them deliver more efficiently and with less stress. This improves their ability to interact professionally with your customers’ receiving personnel and reduces mis-deliveries.

When your Transport Management System is integrated with Infoware, you can track deliveries right through to the last mile. Proof of Delivery can be captured via “sign on glass” devices and delivery photos, closing the loop back into the Run Planner so that customer service, accounts, and management all see delivery status in the same place.

Ready for a no-commitment personalised review?

Get a personalised review of how effective your current system is supporting your operational processes.

The initial exploratory chat will take 10-15 minutes . Yes, this and subsequent more detailed sessions on how infoware can help you are free. We will utilise our 35+ years of experience in delivering process improvements to wholesalers to help you understand where your current operational capabilities are, and where you can take them.

• Free order-to-delivery operational process review
• Audit of your current systems capability and any gaps you may want to evaluate
• A concise report of our recommendations

To identify how you can get more out of your operational processes, request your no commitment review below, or give the Infoware team a call on 1300 463 692.

Take a look at all the ways Infoware will benefit your business >