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Infoware Services — Mid-Year 2026 Update
In one word what’s happened: lots! The first six months of 2026 have been a busy and exciting time at Infoware Services, with significant developments across our applications and services — including the rapidly evolving world of AI. AI continues to develop at an extraordinary pace, and we are actively looking at how these technologies can deliver practical benefits for Infoware users. As a result, our AI Blog has been rewritten, expanded and refined several times delaying this publication — yes, with the help of AI! AI is now part of business AI is not a single technology or application.…
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Case Study: Ezfurn, Claude AI and Infoware
EZFurn is Australia’s premier importer and wholesaler of commercial furniture, serving hospitality, gaming, corporate, and outdoor developments nationally. Established in 2009, EZFurn manages the full furniture supply chain in-house — from sourcing and manufacturing relationships through to shipping, custom upholstery, powder coating, assembly, and freight management. EZFurn has been an Infoware client since June 2017. As an aside, EZFurn is the first site Infoware introduced the on hover palette technique where users can hover on a parent product’s palette for a product with different colors/finishes and the image dynamically changes allowing you to select any of the colours (products). This…
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AI in Business: From Background Automation to Intelligent Decision-Making
Table of Contents Introduction The last year or so has witnessed the fastest adaption of a new technology in the history of IT. With the introduction of Natural Language Processing (NLP) AI has changed the way many dissimilar tasks are done; all because it changes the way people interact with computers. In addition to general discussion; the following highlights how Ai is transforming the way Infoware Services work – both internally and within our applications. And this is only the beginning as AI uses continue to evolve. With all these conveniences comes an important caveat: AI is not always correct.…
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Photo Create: Turning Supplier Invoice Processing into an Automated Exception Workflow
“We removed the supplier invoice bottleneck. What used to require constant checking and approval of supplier invoices is now reduced to genuine exceptions — with built-in controls that give us confidence in the accuracy of every payment.”Tony Armstrong, Procurement Manager, Photo Create About Photo Create Photo Create is a Glen Innes, NSW-based, personalised,on-demand manufacturing and fulfilment business and a subsidiary of the Eastmon Group. Established in 2006, Photo Create has evolved from the traditional photographic processing industry into a highly automated manufacturing and fulfilment operation. Today, the business specialises in manufacturing personalised photographic products, and shipping directly to customers on…
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Fuel Surcharges Are Hitting Supplier Invoices — Are You Recovering the Cost?
From 1 July 2026, the Government’s temporary fuel excise relief of 16.0 cents per litre is removed. From 3 August 2026 the remaining 16.0 centre per litre ends. Many suppliers are not waiting. Fuel surcharges of 2–3% are already starting to appear on supplier invoices, and this is expected to increase after 1 July as fuel costs remain volatile. For wholesalers, this creates a serious margin issue. A 2–3% surcharge may not look dramatic on a single invoice, but if it is not recovered from customers, it comes straight off your bottom line. Quietly… Repeatedly… And without being visible in your daily sales and margin reporting. Recovering increase fuel…
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Drag n Drop: 10x Quicker
“Simply brilliant! 10× quicker – what took me 30 minutes to plan a run with 30–40 orders now takes 3 minutes.” — Shlomo Levin, Operations, NSW Liquor Logistics Table of Contents The Infoware Customer Order Run Planner is a key tool for customer order logistics. It is the central application that manages everything from full order visibility, through to picking, despatch, and proof of delivery (POD) tracking. The Run Planner sits at the heart of the daily warehouse workflow: The Run Planner is not just a picking tool. It is a management platform that gives every team member – from…
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The Evolution of the Combo Box: Combining Smart Search, Smarter Selection, and Greater Convenience
In Infoware, the combo box is a core part of how everyone uses the system. It appears wherever someone needs to pick something from a list: products, customers, suppliers, employees, debtors, general ledger accounts and more. For prospective Infoware users you may say it is only a search – WRONG! All users need to quickly find something without necessarily knowing exactly the code or name of what they are searching (or they do but words are defined in a different sequence to expected). This is where Infoware’s combo box comes into its own for finding instantly what you are looking…
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Building a Safer Workplace with First Aid Training
At Infoware Services, workplace safety and employee wellbeing sit at the heart of how we operate. For over 20 years, our entire company has taken part in regular First Aid training every three years, ensuring our skills stay current and our team is ready to respond if an emergency occurs in the office, on-site, or in the community. This year, we completed our latest First Aid training with Australia Wide First Aid, undertaking the nationally recognised HLTAID011 Provide First Aid and HLTAID009 Provide Cardiopulmonary Resuscitation (CPR) courses. Table of Contents What We Covered The HLTAID011 Provide First Aid course is…
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Query Your Infoware Data Without Writing a Line of SQL
i4Query is a browser-based tool that gives every Infoware user — not just IT — the ability to pull live data, build custom reports, and push results straight into Excel. Here’s what it does and why it matters. Most business data sits locked inside the system that created it. Getting it out means raising a ticket with IT, waiting days, and receiving a spreadsheet that’s already out of date. i4Query changes that equation entirely. Built specifically for the Infoware product suite, i4Query is a guided, point-and-click query interface that runs in your browser. No SQL. No scripting. No waiting. You…
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Payday Super is changing from 1 July 2026
From 1 July 2026, employers will need to pay Super Guarantee contributions with every pay cycle instead of making super payments quarterly. Super payments will also need to reach an employee’s super fund within 7 business days of payday to avoid penalties. Table of Contents: What’s changing? What this means for employers These changes will affect how payroll is processed, how often super is paid, and how super data is reported to the ATO. For many businesses, this means updating internal payroll workflows, planning for more frequent payments, and reviewing fund details and reporting setups before July. New reporting requirements…
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Staying Ahead of Supplier Price Changes with Infoware
“It takes me about an hour to upload 4 supplier price lists – each with several hundred products. This includes some maintenance to drop some discontinued lines. This updates not only purchase prices but all core sell prices and contract prices (except for some that are flagged not to change as lock in contracts). Could not live without it. Singularly the tool that controls our margins with minimal effort” – Kathy W, Whitehouse cleaning equipment and Supplies Supplier price changes now arrive more frequently and with less notice, and the impact on margin can be significant if they are not…
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B2B, B2C, 3PL, B2B2C, Importers – Why Make a Choice?
Table of Contents Rethinking Business Models Post-Covid The Covid Pandemic has made many businesses do a deep think about what they do. With inventory-focused businesses, most traditionally focus their business on their current sales strategy which has made them historically successful – not on their logistics or business capabilities. Much is written about which model is appropriate for a business. Very little is written about “Why choose only one business model?” Infoware Services is seeing a paradigm shift to a blended mix of multiple business models. The Four Inventory Business Models Most inventory businesses see themselves as one of the…
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